Dukascopy – Is it scam or safe?

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Dukascopy – Is it scam or safe?

The company is licensed in several countries and is regulated by the relevant financial supervision commissions. Licenses allow it to conduct financial services, including forex.

However, there are some publications in forex forums that inform about bad practices related to poor customer support, risky bonus programs and inadequate information to clients about inactivity fees.

So far, we haven’t received any complaints from clients of Ducascopy.com.

If you feel frustrated by Dukascopy.com and have something to share with us, please fill in the form below, describing your case:

5 Complains

  1. I am very surprised that these scammers scored that much confidence… I know them for six tears. Their customer service is out of order. They do not reply to emails or calls and now my personal account manager avoid any contact with me. I have vary bad experience with them and I can guess no one has profitabl account…

  2. This broker really should rethink its fee policy. What is this maintenance fee?? Of what? They don’t mention about this fee or send you some mail that inform you. They took eur 100 from me because of this garbage. If you don’t trade, they will take money from you and they call this MAINTENACE fee. WTF. Stay away, there are better brokers for sure!

  3. This company has poor customer support and the platform is not as good as it should be. The answers I received from their live chat are superficial. Their services are only n English. When they are so big broker their support should be more educated. They do not offer MT4 and I do not recommend them. Better find another broker!

  4. Their Italian support isn’t worth. I deposited one month ago and I still didn’t have the possibility for live trading. I do not recommend them. Moreover, they have fees for everything, they charge you when deposit, when withdraw, even this is via bank transfer. I think this is the only broker that do this in this way. Fee is their most used word…

  5. I realized that Dukascopy is nothing but a market maker. They pretend to be an ECB broker, which should mean that they only match traders orders with these from their liquidity providers but I think this is not the truth. When I asked them if they were the counterparty of my trades, they answered me that they were. In that case there is a conflict of interests and they are a market maker in the end. I am confused and will look for another broker.

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